“Know the rules. Build relationships. Do both.” Craig Freshley

“Know the rules. Build relationships. Do both. Where there is a problem I do well to consider, in this order, that the fix might be relationship building or it might be rule following or perhaps rule making. And the questions are about my behavior, not yours. ‘Am I investing in the relationship? Am I following the rules? Do I need to propose a new rule?’” Craig Freshley